0961 What Network? Valuable Comprehensive Guide for Philippines

The 0961 What Network belongs to Smart Communications, one of the major telecommunications providers in the Philippines. This prefix is part of Smart’s mobile number allocation from the National Telecommunications Commission (NTC).

Understanding the 0961 Mobile Network

The 0961 prefix is officially assigned to Smart Communications, one of the Philippines’ leading telecommunications providers. This prefix was introduced as part of Smart’s continued expansion of its subscriber base and in response to the growing demand for new mobile numbers in the country.

When communicating internationally, the 0961 prefix is represented as 63961, with “63” being the country code for the Philippines. This format ensures that calls and messages can be directed correctly from overseas to Philippine mobile users.

The National Telecommunications Commission (NTC) is responsible for allocating number prefixes to telecommunications companies in the Philippines. As mobile adoption rates increased dramatically over the past decade, the regulatory body continued to assign new prefixes to accommodate the growing subscriber base across all networks.

According to telecommunications analyst James Rodriguez, “The introduction of prefixes like 0961 reflects the incredible growth of mobile adoption in the Philippines, which continues to be one of the most active mobile markets in Southeast Asia.”

Smart Communications: The Company Behind 0961

Smart Communications, the network behind the 0961 prefix, is one of the Philippines’ telecommunications giants. Founded in 1991, Smart has grown to become a major player in the Philippine telecommunications industry and operates as a wholly-owned subsidiary of PLDT (Philippine Long Distance Telephone Company).

As of early 2025, Smart Communications serves approximately 70 million subscribers nationwide, with a network that covers about 96% of the population. The company has invested heavily in expanding its infrastructure, particularly in remote and underserved areas of the archipelago.

Smart’s network technologies include:

• 2G (GSM) for basic voice and SMS services
• 3G (UMTS/HSPA+) for improved data capabilities
• 4G/LTE for high-speed internet access
• 5G in major urban centers and business districts

The company continues to expand its 5G coverage, with recent deployments in provincial capitals and tourist destinations. According to Smart’s latest network report, 5G services are now available in over 25 major cities across the country, with plans to double this coverage by the end of 2025.

Complete List of Smart Communications Prefixes

Understanding that 0961 is just one of many prefixes used by Smart Communications can help you identify which network your contacts are using. Here’s a comprehensive breakdown of Smart’s mobile network prefixes as of March 2025:

Smart Prepaid Prefixes:

Prefix Range	Status	Network Technology
0813 to 0819	Active	Mixed (4G/5G)
0907 to 0910	Active	Mixed (3G/4G)
0918 to 0919	Active	Mixed (3G/4G/5G)
0920 to 0921	Active	Mixed (3G/4G)
0928 to 0929	Active	Mixed (3G/4G)
0939	Active	4G/5G
0946 to 0949	Active	4G/5G
0961 to 0963	Active	4G/5G Capable
0989 to 0999	Active	4G/5G

Smart Postpaid Prefixes:

Prefix Range	Status	Network Technology
0908	Active	Mixed (3G/4G/5G)
0918	Active	Mixed (3G/4G/5G)
0920 to 0921	Active	Mixed (3G/4G/5G)
0928 to 0929	Active	4G/5G
0947 to 0949	Active	4G/5G
0961	Active	4G/5G Capable

The 0961 prefix is relatively newer compared to some of Smart’s legacy prefixes like 0918 or 0920, which have been in circulation for over two decades. The newer prefixes, including 0961, typically come with enhanced capabilities for 4G and 5G networks.

“Smart’s prefix evolution tells the story of Philippine telecommunications growth. From the original 0918 and 0919 numbers that many Filipinos still associate with the brand, to newer prefixes like 0961 that support advanced services,” notes telecommunications historian Maria Cruz in her book “Digital Archipelago: The Evolution of Philippine Telecommunications.”

Services Available for 0961 Numbers

Subscribers with 0961 mobile numbers have access to the full range of Smart Communications services. However, since the 0961 prefix was launched more recently, these numbers are typically provisioned on Smart’s more modern network infrastructure, potentially offering better connectivity in certain areas.

Plan Options for 0961 Users:

• Smart Prepaid
  • Regular load denominations (₱100, ₱300, ₱500, etc.)
  • GIGA promos for video, games, and social media
  • All-net calls and texts packages
  • Data-focused packages with up to 24GB allocation
• Smart Postpaid
  • Regular Plans (₱599 to ₱2,999 monthly)
  • Device-bundled plans
  • Family plans with multiple accounts
  • Data-sharing options
• Smart Infinity (Premium postpaid)
  • Priority customer service
  • Higher data allocations
  • Premium device offers
  • International roaming packages

0961 users can also access value-added services such as:

• Smart Music (streaming service)
• GigaPlay (video streaming platform)
• GigaPoints rewards program
• Mobile banking partnerships
• Digital payment solutions

For international connectivity, 0961 numbers support Smart’s roaming services in over 200 countries, with special rates available for frequent travelers to the United States, Middle East, Japan, and Hong Kong.

Network Performance Analysis

Recent independent network quality tests conducted by Ookla and OpenSignal have provided insights into Smart’s network performance, which directly affects 0961 users’ experience.

According to the Q1 2025 Ookla Speedtest Intelligence report, Smart Communications achieved the following results:

• Average Download Speed: 42.8 Mbps (4G) / 214.2 Mbps (5G)
• Average Upload Speed: 11.2 Mbps (4G) / 25.6 Mbps (5G)
• Latency: 32ms (4G) / 17ms (5G)

In comparison to competitors:

• Smart outperformed Globe in overall download speeds by approximately 15%
• DITO showed stronger performance in select urban areas but had less consistent nationwide coverage
• Smart demonstrated the lowest latency among the three major providers

Regional performance analysis shows that 0961 users in Metro Manila, Cebu, and Davao experience the best network conditions, while users in more remote provinces may encounter more variable service quality.

Customer Satisfaction Metrics:

A recent J.D. Power telecommunications satisfaction survey revealed that Smart scored 782 out of 1,000 points in overall customer satisfaction, slightly above the industry average of 768. The study highlighted network reliability and data speeds as Smart’s strongest attributes, while customer service response time received lower ratings.

SIM Registration Requirements for 0961 Users

Following the implementation of the SIM Card Registration Act (Republic Act No. 11934) in 2022, all mobile users in the Philippines, including those with 0961 numbers, are required to register their SIM cards.

The registration process for 0961 Smart numbers involves:

• Preparation of Requirements:
  • Valid government identification (Philippine Passport, Driver’s License, UMID, etc.)
  • Proof of address if not indicated on the ID
  • Active mobile number and working SIM card
  • Recent selfie for verification purposes
• Registration Methods:
  • Online through Smart’s official registration portal
  • In-person at Smart Stores or accredited partners
  • Via the Smart App
• Verification Process:
  • ID information verification
  • Facial recognition check
  • OTP (One-Time Password) confirmation
• Confirmation:
  • Registration confirmation sent via SMS
  • Digital certificate of registration (optional)

The National Telecommunications Commission has set strict penalties for unregistered SIMs, which include service deactivation and potential fines for both users and service providers. As of March 2025, approximately 92% of all active Smart numbers, including those with the 0961 prefix, have been successfully registered.

Troubleshooting Common 0961 Network Issues

Users of the 0961 network occasionally encounter technical issues that can affect their service quality. Here are solutions to some of the most common problems:

Signal Problems:

• Weak or No Signal
  • Check if your area is under network maintenance (Smart regularly updates this on their website)
  • Enable and disable Airplane mode to restore network connectivity.
  • Ensure your phone’s network selection is set to “Automatic”
  • Update your phone’s PRL (Preferred Roaming List) if available
• Intermittent Connection
  • Restart your device
  • Check for system updates
  • Reset network settings
  • Try switching between 4G and 5G if your device supports both

Data Connectivity Issues:

• Unable to Connect to Data
  • Verify your load balance or data allocation
  • Ensure mobile data is enabled in your phone settings
  • Check your APN settings (Smart’s current APN: smart)
  • Reset network settings if necessary
• Slow Data Speeds
  • Check if you’ve exceeded your high-speed data allocation
  • Monitor network congestion times (typically 7-9 PM)
  • Try different locations to identify local congestion issues
  • Run a speed test and report consistently slow speeds to Smart Customer Service

For account-related concerns, Smart offers multiple customer service channels:

• Smart Hotline: 1-6-3-8 (SMART) for Smart subscribers
• Alternative Number: (02) 8-8910-3333 for calls from other networks
• Email Support: customercare@smart.com.ph
• Social Media: @SmartCares on Twitter and Facebook
• Smart Stores: For in-person assistance

Switching To or From 0961: What You Need to Know

With the implementation of Mobile Number Portability (MNP) in the Philippines, users now have more flexibility in changing networks while retaining their mobile numbers.

For Those Wanting to Port a 0961 Number to Another Network:

• Eligibility Requirements:
  • Active account in good standing
  • No outstanding balances
  • At least 60 days with current provider
  • Valid ID for verification
• Porting Process:
  • Request Unique Subscriber Code (USC) from Smart
  • Visit the recipient network’s store with your USC and requirements
  • Complete application form
  • Wait for porting completion (typically 48-72 hours)
• Considerations:
  • Some services or subscriptions may not transfer
  • Temporary service interruption during port
  • One-time processing fee may apply

For Those Wanting to Obtain a New 0961 Number:

Smart periodically releases new batches of 0961 numbers based on availability. To secure one:

• Visit a Smart Store or authorized retailer
• Purchase a new SIM pack (approximately ₱40-₱85)
• Request specifically for a 0961 prefix (subject to availability)
• Register the SIM as per requirements
• Activate with initial load

According to Smart’s retail statistics, the 0961 prefix availability varies by region, with greater availability in areas where Smart has recently expanded its network.

Future of Mobile Networks in the Philippines

As we look toward the future of telecommunications in the Philippines, several key developments will likely impact 0961 users and the broader mobile landscape:

Smart’s Network Expansion Plans:

Smart Communications has publicly announced a ₱78 billion capital expenditure plan for 2025-2026, focusing on:

• Expanding 5G coverage to 85% of the population by end of 2026
• Upgrading existing cell sites with higher capacity equipment
• Deploying more fiber-to-the-home connections to support mobile backhaul
• Exploring early 6G research and development initiatives

Competitive Landscape:

The entry of DITO Telecommunity as the third major player has significantly altered the competitive dynamics:

• Globe has responded with aggressive infrastructure investments
• Smart has introduced more competitive pricing for data packages
• All providers are focusing on value-added digital services beyond traditional telecommunications

Technological Advancements:

Several technologies are expected to become mainstream for Filipino mobile users by 2026:

• eSIM Adoption: Reduction in physical SIM card usage
• Network Slicing: Customized network experiences for different application types
• IoT Integration: More connected devices sharing the mobile network
• AI-Enhanced Services: Smart assistants and predictive network management

Regulatory Developments:

The Department of Information and Communications Technology (DICT) has outlined its “Digital Philippines 2028” roadmap, which includes:

• Further spectrum allocation for enhanced mobile services
• Potential introduction of Open RAN standards to reduce network costs
• Stricter quality of service requirements for all operators
• Enhanced consumer protection measures

Additional Resources

• Smart Communications Official Website
• National Telecommunications Commission
• Mobile Number Portability Information
• SIM Registration Portal
• Smart Network Coverage Map

Conclusion

The 0961 mobile network prefix represents more than just a series of digits it’s part of the evolving telecommunications ecosystem in the Philippines. As a Smart Communications prefix, 0961 connects users to one of the country’s most extensive networks with access to cutting-edge services and technologies.

Understanding the nuances of your mobile prefix helps you make informed decisions about service plans, troubleshooting, and future upgrades. Whether you’re a current 0961 user or considering switching to or from this network, the information provided in this guide should serve as a valuable reference for navigating the complex world of Philippine telecommunications.

As the industry continues to evolve with technological advancements and regulatory changes, staying informed about your network provider’s capabilities and limitations will help you maximize your mobile experience. Remember to register your SIM as required by law and keep abreast of new service offerings that can enhance your connectivity.