What Network 0978? A Complete Guide to DITO’s Mobile Prefix

What Network 0978? You just received a call from a number starting with 0978, and you’re wondering: Should you answer this? Will you be charged extra if you call back? Understanding which network a phone number belongs to isn’t just about curiosity it directly affects your call rates, data charges, and even your monthly mobile budget.

The short answer: 0978 is assigned to DITO Telecommunity, the Philippines’ third major telecommunications provider. But there’s much more to know about this prefix, especially if you’re considering switching networks or buying a new SIM card.

In this comprehensive guide, we’ll break down everything about the 0978 network from coverage quality and pricing to activation steps and real-world performance comparisons with Smart and Globe.

0978 Network Operator: DITO Telecommunity Explained

DITO Telecommunity is the official operator of the 0978 prefix. Launched commercially in March 2021, DITO entered the Philippine telecom market as a joint venture between Dito CME Holdings (a subsidiary of Udenna Corporation) and China Telecommunication Corporation.

The National Telecommunications Commission (NTC) assigns specific number prefixes to each telecom provider. Besides 0978, DITO also operates several other prefixes including:

• 0991 (one of the earliest DITO prefixes)
• 09950 to 09959 (expanded allocation)
• 0895, 0896, 0897 (newer assignments)

As of early 2025, DITO has surpassed 18 million subscribers, making it a legitimate alternative to the long-standing duopoly of Smart Communications and Globe Telecom. This growth represents roughly 12% market penetration—a significant achievement for a network that’s barely four years old.

Why Multiple Prefixes Matter

The Philippines uses a 10-digit mobile numbering system (0XXX-XXX-XXXX). When demand for a particular network grows, the NTC allocates additional prefix blocks. DITO’s multiple prefixes signal its expanding subscriber base and the regulator’s confidence in its infrastructure rollout.

What this means for you: If you see prefixes like 0991 or 0895, those are also DITO numbers. Calls between any DITO prefixes count as same-network calls, which typically cost less than cross-network communication.

The Story Behind DITO Telecommunity

DITO didn’t just appear out of nowhere. The Philippine government actively encouraged a third major telco to break the Smart-Globe duopoly, which had drawn complaints about high prices and inconsistent service quality.

Here’s what makes DITO different:

The 27 Mbps Commitment: DITO signed a congressional franchise agreement requiring them to deliver a minimum average mobile internet speed of 27 Mbps to at least 37% of the population within one year, 50% within three years, and 84% within five years. Failure to meet these benchmarks could result in franchise revocation—unprecedented pressure in Philippine telecom history.

According to Ookla’s Speedtest Intelligence data from Q4 2024, DITO achieved median download speeds of 68.45 Mbps on 4G LTE and 298.17 Mbps on 5G in Metro Manila—exceeding their minimum commitment by substantial margins.

Infrastructure Investment: DITO committed to spending approximately ₱257 billion ($4.6 billion USD) over five years on network infrastructure. By end of 2024, they had activated over 6,400 cell towers across the Philippines, with particularly strong coverage in Luzon and Visayas regions.

The China Telecom partnership initially drew scrutiny from security experts, but DITO has maintained that their network complies with all Philippine cybersecurity regulations and undergoes regular government audits.

0978 Service Options: Prepaid vs Postpaid Breakdown

One of the most practical questions about 0978 numbers is: What services can I actually get? DITO offers both prepaid and postpaid options, each targeting different user needs.

Prepaid Services: Flexibility Without Commitment

DITO’s prepaid services appeal to budget-conscious users who want control over spending. Here’s what makes their prepaid offering stand out:

No-Expiry Data Promos: Unlike Smart and Globe, which typically offer 7-day or 30-day validity periods, DITO introduced truly no-expiry data packages. Buy 10GB today, use 2GB this month and 8GB three months later—your data remains valid as long as your SIM is active (used within 120 days).

Popular Prepaid Promos (February 2025 pricing):

• ₱99 for 11GB (no expiry) – ideal for light users
• ₱299 for 38GB (no expiry) – best value per gigabyte
• ₱599 for 80GB (no expiry) – for heavy streamers and gamers
• Unli Call & Text to All Networks – ₱30 for 3 days

DITO’s prepaid reload system accepts payments through:

• GCash and PayMaya e-wallets
• Bank transfers (BPI, BDO, UnionBank)
• Retail load at 7-Eleven, Ministop, and sari-sari stores
• DITO app credit card payments

Postpaid Plans: Premium Features and Device Bundles

DITO’s postpaid plans start at ₱599/month and go up to ₱2,499/month for premium tiers. Each plan includes:

• Unlimited calls and texts to all networks
• Large monthly data allocations (40GB to 180GB depending on plan)
• Free access to select streaming services (varies by plan tier)
• Device installment options for flagship smartphones

Example Plan Comparison:

Plan Price	Monthly Data	Device Bundling	Free Subscriptions
₱599	40GB	Entry-level phones	None
₱999	80GB	Mid-range devices	Music streaming
₱1,499	120GB	Premium phones	Video + Music
₱2,499	180GB	Flagship devices	Multiple premium apps

The postpaid advantage: Zero out-of-pocket cost for phones like the Samsung Galaxy A54 or iPhone 14 when you sign a 24-month contract. DITO also offers “Device-Only” plans if you already have an unlocked phone.

Which Should You Choose?

Choose Prepaid if you:

• Use less than 30GB per month
• Want flexibility to skip months without charges
• Don’t need a new smartphone
• Prefer pay-as-you-go budgeting

Choose Postpaid if you:

• Consistently use 40GB+ monthly
• Want a new smartphone without upfront payment
• Value unlimited calling (you make frequent voice calls)
• Prefer fixed monthly billing

Cost-effectiveness tip: A heavy user spending ₱700-800/month on prepaid data might save money switching to the ₱999 postpaid plan, which includes 80GB plus a phone subsidy.

0978 Network Coverage and Performance: The Reality Check

Network coverage is where DITO faces its biggest scrutiny. Let’s look at verified, real-world data rather than marketing promises.

Current Coverage Reality (Early 2025)

Metro Manila: DITO offers strong, reliable coverage across all NCR cities. Independent testing by OpenSignal shows availability rates of 94.3% in urban Manila—meaning users can connect to DITO’s network 94 out of 100 times when attempting to use data or make calls.

Major Cities Performance:

• Cebu City: 91.7% availability, median speeds 52 Mbps (4G)
• Davao City: 88.4% availability, median speeds 48 Mbps
• Iloilo City: 85.2% availability, median speeds 43 Mbps
• Cagayan de Oro: 82.9% availability, median speeds 39 Mbps

Provincial Coverage: This is DITO’s current weakness. Remote provinces, particularly in Mindanao and some island municipalities, show spotty coverage. Users report signal dropping to 3G or losing connection entirely in:

• Mountainous areas of Cordillera region
• Remote Palawan municipalities
• Some BARMM areas

Honest Assessment: If you live or frequently travel to Metro Manila, Mega Cebu, or other major urban centers, DITO (0978) provides excellent service. If you’re in remote provinces or travel extensively to rural areas, Smart or Globe still offer more comprehensive coverage.

5G Rollout Status

DITO has activated 5G services in:

• Metro Manila (all cities)
• Metro Cebu (Cebu City, Mandaue, Lapu-Lapu)
• Davao City (selected areas)
• Clark Freeport Zone
• Selected areas in Pampanga, Cavite, and Laguna

5G speeds on DITO average 250-350 Mbps download in optimal conditions—comparable to Globe’s 5G and slightly faster than Smart’s current 5G performance in covered areas.

Device requirement: Your phone must support 5G bands n1, n3, n5, n8, n28, n40, n78 (DITO’s primary 5G bands). Most 5G phones sold in the Philippines since 2022 are compatible.

Real-World Speed Comparisons

Based on aggregated Ookla Speedtest data from Q4 2024:

Network	4G Median Download	4G Median Upload	Latency
DITO (0978)	68.45 Mbps	12.87 Mbps	24 ms
Smart	45.23 Mbps	10.54 Mbps	28 ms
Globe	51.18 Mbps	11.32 Mbps	26 ms

Interpretation: DITO delivers the fastest median 4G speeds among the three major networks—approximately 35% faster than Smart and 25% faster than Globe. This advantage comes from newer infrastructure and less network congestion (fewer subscribers per tower).

Gaming performance: DITO’s 24ms latency works well for online gaming. Mobile Legends and Call of Duty Mobile players report smooth gameplay with 25-40ms ping on DITO’s network in covered areas.

How to Verify if a 0978 Number Actually Belongs to DITO

With Mobile Number Portability (MNP) allowing users to keep their numbers when switching networks, a 0978 prefix doesn’t guarantee the number is currently on DITO’s network. Here’s how to verify:

Method 1: Check Your Phone’s Network Display

The simplest method—look at your phone’s status bar. It should display “DITO” or “DITO PH” if connected to DITO’s network.

Limitation: This only works for your own number, not for verifying someone else’s number.

Method 2: Use USSD Verification Code

Dial *123# from the number you want to verify. The response menu will clearly indicate “DITO Telecommunity” if it’s on their network.

For other people’s numbers: Unfortunately, there’s no universal USSD code to check which network another person’s number belongs to after potential MNP transfers.

Method 3: DITO Mobile App Lookup

The official DITO app (available on iOS and Android) includes a “Number Check” feature:

1. Download the DITO app
2. Navigate to “Support” → “Number Verification”
3. Enter the 0978 number
4. The app confirms if it’s currently active on DITO’s network

Method 4: Call DITO Customer Service

Dial 1111 from a DITO number (free call) or 09190-1111 from other networks. Provide the 0978 number, and representatives can verify its current network status.

Average wait time: 5-8 minutes during business hours, 2-3 minutes during off-peak hours (after 8 PM).

Why Verification Matters for Your Wallet

Same-network calls cost significantly less. For example:

• DITO to DITO (0978 to 0978): ₱5.50 per minute standard rate, or FREE with prepaid promos
• DITO to Smart/Globe: ₱6.50-7.50 per minute standard rate

Knowing the actual network prevents unexpected charges when your “unlimited same-network” promo doesn’t apply because the recipient ported their number.

Mobile Number Portability: Can You Switch Your 0978 Number?

Mobile Number Portability (MNP) launched in the Philippines in September 2021, allowing subscribers to change networks while keeping their phone numbers. Here’s what you need to know about porting a 0978 number.

The MNP Reality for 0978 Numbers

Important clarification: When you port your 0978 number to Smart or Globe, the prefix stays 0978, but the backend network changes. Your number becomes a Smart or Globe number that happens to start with 0978.

Why port away from DITO?

• Moving to an area with poor DITO coverage
• Company-required network compatibility
• Better roaming options abroad
• Existing family/group plans with other networks

Why port TO DITO (keeping your old number)?

• You want DITO’s pricing and speeds
• You have an established business number on Smart/Globe
• Contacts already have your number memorized

Complete Porting Process (7-Step Guide)

Step 1: Check Eligibility

• Your number must be active (used within 30 days)
• No outstanding balance or unpaid bills
• Account is in good standing (no fraud flags)
• You’ve been with your current network for at least 60 days

Step 2: Request UPC (Unique Porting Code)

For numbers currently on DITO:

• Text PORT [10-digit number] to 2345
• Example: PORT 09781234567 to 2345
• You’ll receive your UPC via SMS within 24 hours (usually within 2-4 hours)
• UPC remains valid for 30 days

Step 3: Visit Your New Network Provider

Bring to a Smart/Globe/DITO store:

• Valid government-issued ID (original and photocopy)
• Your UPC code
• Proof of billing/ownership (if postpaid)
• SIM registration documents

Step 4: Fill Out Porting Form

• Provide personal information
• Confirm you understand the porting terms
• Sign authorization forms
• Pay any applicable porting fee (typically ₱0-100)

Step 5: Wait for Processing

• Timeline: 24 hours to 5 business days
• Average completion: 2-3 days
• You’ll receive SMS updates at each stage
• Your old SIM continues working until the switch

Step 6: Activation Day

• Your old SIM stops working suddenly (this indicates porting completion)
• Insert your new network’s SIM card
• Restart your phone
• New network should activate immediately

Step 7: Verify Everything Works

• Make test calls (both incoming and outgoing)
• Send SMS messages
• Test mobile data connectivity
• Update your banking apps (some require re-verification)

What Changes After Porting

Stays the Same:

• Your 10-digit number (0978-XXX-XXXX)
• Contacts’ saved information
• Text message history
• WhatsApp account (automatically updates)

Changes:

• Backend network provider
• Data speeds and coverage (based on new network)
• Prepaid promos and postpaid plans
• Customer service hotlines
• Billing cycle (if postpaid)

Critical: Social media accounts, banking apps, and two-factor authentication services linked to your number may require re-verification. Update these immediately after successful porting to avoid lockouts.

Common Porting Problems and Solutions

Issue: Porting request rejected

• Cause: Outstanding balance, number too new (<60 days), or typographical error in UPC
• Solution: Clear any debts, wait until eligible period passes, or request a new UPC

Issue: Porting taking longer than 5 days

• Cause: Document verification delays or system errors
• Solution: Follow up with new provider’s customer service, reference your porting request number

Issue: Lost service during transition

• Cause: Coordination error between networks
• Solution: Contact new provider immediately; they can expedite activation or provide temporary service

Who Should Get a 0978 Number? Real User Profiles

Not everyone will benefit equally from switching to DITO. Here’s an honest look at who wins with a 0978 number.

Profile 1: The Budget-Conscious Data User

Characteristics:

• Uses 20-50GB monthly for social media, YouTube, Netflix
• Lives in Metro Manila or major cities
• Wants maximum data for minimum cost
• Doesn’t need extensive provincial coverage

Why 0978 works: DITO’s no-expiry data promos provide the best cost-per-gigabyte ratio. The ₱299 for 38GB offer breaks down to just ₱7.87 per GB—compared to Smart’s ₱12-15 per GB and Globe’s ₱11-14 per GB on comparable promos.

Monthly savings: ₱300-500 compared to equivalent Smart/Globe data consumption

Profile 2: The Dual-SIM Professional

Characteristics:

• Needs reliable connectivity for work
• Uses dual-SIM smartphone
• Wants backup network during congestion
• Strategic about network costs

Why 0978 works: Use DITO as your primary data SIM (faster speeds, cheaper data) while maintaining a Smart or Globe SIM for voice calls and backup coverage in remote areas. Many users report this “hybrid strategy” gives them the best of both worlds.

Setup recommendation: Primary slot = DITO (0978) for data, Secondary slot = Smart/Globe for calls

Profile 3: The Urban Gamer/Streamer

Characteristics:

• Plays Mobile Legends, Call of Duty Mobile, Genshin Impact regularly
• Streams on Twitch or Facebook Gaming
• Needs low latency and high upload speeds
• Rarely travels outside metro areas

Why 0978 works: DITO’s 24ms average latency and less congested network (fewer users per tower) provides smoother gaming. Upload speeds of 12-15 Mbps support 1080p streaming better than older Smart/Globe infrastructure in many areas.

Real user quote: “Switched to DITO for gaming three months ago. My ML ping dropped from 45-55ms on Smart to 25-35ms consistently. Worth it for ranked games.” — @GamerzPH forum member

Who Should Think Twice About 0978

Frequent Provincial Travelers: If you regularly visit remote areas in Mindanao, Palawan, or mountain provinces, DITO’s coverage gaps will frustrate you. Keep Smart or Globe as primary.

International Roaming Needs: DITO’s international roaming partnerships are still limited compared to Smart and Globe’s extensive global agreements. Business travelers who need reliable service abroad should maintain Smart/Globe lines.

Ultra-Reliable Business Use: If your livelihood depends on 99.9% uptime (delivery drivers, online sellers, field sales), the mature networks of Smart/Globe offer more proven reliability. DITO has improved dramatically but still experiences occasional regional outages.

How to Get and Activate Your 0978 SIM Card

Ready to try DITO? Here’s your complete activation guide.

Where to Purchase (Price Comparison)

Official DITO Stores:

• Price: ₱150-200 (often includes ₱50-100 preloaded credits)
• Locations: SM Malls, Robinsons, Ayala Malls in major cities
• Advantage: Immediate activation assistance from staff

Partner Retailers:

• 7-Eleven: ₱150 (includes ₱50 load)
• Ministop: ₱150 (includes ₱50 load)
• Convenience stores: Wide availability, standard pricing

Online Platforms:

• Lazada: ₱129-180 (watch for sales)
• Shopee: ₱135-190 (free shipping on minimum purchases)
• Official DITO website: ₱150 (delivered within 3-5 days Metro Manila)

Pro tip: Buy during promotional periods (typically monthly payday sales) when online platforms offer SIM cards for as low as ₱99 with free delivery.

Complete 5-Step Activation Process

Step 1: Physical Setup (5 minutes)

1. Power off your phone completely
2. Locate your SIM card tray (usually on the side)
3. Use the SIM ejector tool or paperclip to open the tray
4. Insert the DITO SIM (trim to nano-SIM if needed; most come pre-cut)
5. Reinsert tray and power on your device

Device compatibility: DITO works with any unlocked smartphone supporting LTE bands 1, 3, 5, 8, and 28. This includes all major brands (Apple, Samsung, Xiaomi, OPPO, vivo) sold in the Philippines since 2018.

Step 2: Network Registration (10-20 minutes)

After powering on:

1. Wait for signal bars to appear (shows “DITO” or “DITO PH”)
2. If no signal after 5 minutes, manually select network:
   • Go to Settings → Mobile Networks → Network Operators
   • Search for available networks
   • Select “DITO” from the list
3. Signal strength may fluctuate initially (normal during first connection)

APN settings (usually automatic):

• Name: DITO Internet
• APN: internet.dito.ph
• APN Type: default,supl
• APN Protocol: IPv4/IPv6

Only configure manually if data doesn’t work automatically.

Step 3: Mandatory SIM Registration (15-20 minutes)

Philippine law requires all SIM cards to be registered with valid identification. Unregistered SIMs will be deactivated, so complete this immediately.

Registration methods:

Option A: DITO Mobile App (recommended)

1. Download “DITO Telecommunity” app (iOS/Android)
2. Select “Register SIM”
3. Enter your 10-digit mobile number (0978-XXX-XXXX)
4. Receive OTP via SMS, enter code
5. Take a selfie (follow on-screen guide)
6. Upload photo of valid ID (government-issued)
7. Provide complete address details
8. Submit and wait for approval SMS (usually within 2-24 hours)

Option B: DITO Website

1. Visit sim.dito.ph
2. Follow similar process as mobile app
3. Requires uploading photos from computer/phone

Option C: Retail Store

1. Visit any DITO store or partner retailer
2. Bring original valid ID
3. Staff assists with registration
4. Immediate verification

Accepted IDs: Philippine Passport, Driver’s License, UMID, SSS ID, PhilHealth ID, Postal ID, Voter’s ID, PRC License, Company ID (with government validation)

Step 4: Account Setup (10 minutes)

1. Open DITO app and login with registered number
2. Create secure password (8+ characters, mix of letters/numbers)
3. Set up biometric login (fingerprint/Face ID) if available
4. Link payment method:
   • GCash account
   • Credit/Debit card
   • Bank account (for auto-reload)
5. Enable notifications for promo expiry and data usage alerts

Step 5: First Load and Promo Selection (5 minutes)

Loading methods:

• DITO App: Credit/debit card, GCash, bank transfer
• Retailer load: Purchase load credits at stores
• *999#: USSD menu for GCash direct loading
• Bank apps: GCash, PayMaya, BPI, BDO support DITO reload

Recommended first promo: ₱99 for 11GB (no expiry) — gives you substantial data to test network performance in your area without major commitment.

Activation: After loading, dial *123# → Select Promos → Choose your package → Confirm

You’ll receive confirmation SMS within 1-2 minutes: “Your promo has been successfully registered.”

Troubleshooting Common Activation Issues

Problem: No signal after 1 hour

• Solution: Try airplane mode toggle, restart phone, or manually select DITO network in settings

Problem: SIM registration rejected

• Solution: Ensure ID photo is clear (not blurry), full document visible, no glare. Selfie must match ID clearly.

Problem: Cannot make calls but data works

• Solution: Enable VoLTE in phone settings (Settings → Mobile Network → Enable VoLTE/4G Calling)

Problem: Promo not activating

• Solution: Check load balance (*123#), ensure sufficient credits, wait 5 minutes and retry

Customer support: If issues persist, call 1111 (from DITO) or 09190-1111 (from other networks) for technical assistance.

0978 vs Smart vs Globe: The Real Comparison

Let’s put emotions aside and compare what actually matters: cost, speed, and coverage.

Price Comparison (₱100 Load Benchmark)

What ₱100 gets you on each network (as of February 2025):

Network	Data Allocation	Validity	Extras	Price per GB
DITO (0978)	11GB	No expiry	None	₱9.09
Smart	6GB	7 days	Free FB	₱16.67
Globe	8GB	7 days	Free YouTube (480p)	₱12.50

Winner: DITO provides 38-45% more data per peso and no-expiry policy eliminates wastage.

Speed Performance (Urban Areas)

Based on Q4 2024 Ookla data:

Metric	DITO	Smart	Globe
4G Download	68.45 Mbps	45.23 Mbps	51.18 Mbps
4G Upload	12.87 Mbps	10.54 Mbps	11.32 Mbps
5G Download	298.17 Mbps	251.34 Mbps	264.89 Mbps
Latency	24 ms	28 ms	26 ms

Winner: DITO offers fastest 4G speeds (51% faster than Smart, 34% faster than Globe) and competitive 5G performance.

Coverage Reach (Nationwide)

Population coverage estimates (Q1 2025):

• Smart: 98% of population (most extensive, especially in rural areas)
• Globe: 97% of population (strong in urban + tourist destinations)
• DITO: 72% of population (excellent in cities, gaps in remote provinces)

Winner: Smart/Globe for comprehensive coverage; DITO adequate for urban-centric users.

International Roaming

Roaming partner countries:

• Smart: 220+ countries/territories
• Globe: 210+ countries/territories
• DITO: 35+ countries (growing but limited)

Winner: Smart/Globe dominate international connectivity.

Verdict by User Type

Choose 0978 (DITO) if: You’re urban-based, data-hungry, budget-conscious, and rarely travel to remote provinces.

Choose Smart if: You need the most comprehensive nationwide coverage, extensive international roaming, and established reliability.

Choose Globe if: You want balanced urban performance, good roaming options, and prefer their ecosystem perks (GCash integration, rewards program).

Common Issues with 0978 Numbers and Solutions

Real problems, practical fixes.

Issue 1: Slow Data Speeds Despite 4G Signal

Symptoms: Phone shows “4G” or “LTE” but websites load slowly, videos buffer constantly.

Causes:

• Network congestion (too many users on same tower)
• Distance from cell tower
• Building/terrain interference
• Bandwidth throttling after heavy usage

Solutions:

1. Run speed test at different times (peak vs off-peak hours)
2. Check if you’ve exceeded any fair use policy (DITO postpaid: 800GB monthly before throttling)
3. Toggle airplane mode to reconnect to potentially less congested tower
4. Change network mode: Settings → Mobile Networks → Preferred Network Type → Select “4G/3G/2G auto”
5. If consistent poor speed, report to DITO (1111) with specific location and time

Issue 2: Intermittent “No Service” Indoors

Symptoms: Signal drops when entering buildings, works fine outdoors.

Causes:

• Building materials blocking signal (thick concrete, metal structures)
• DITO’s higher frequency bands (penetration challenges)
• Distance from nearest tower

Solutions:

1. Enable WiFi calling if available (requires compatible phone and DITO support in your area)
2. Position near windows where possible
3. Check if other DITO users have similar issues in same building (indicates tower placement issue)
4. Consider WiFi hotspot from office/home internet for indoor use
5. Report building coverage issues to DITO for potential indoor solution (distributed antenna systems)

Issue 3: Registration Keeps Getting Rejected

Symptoms: SIM registration form submitted but repeatedly denied.

Common reasons:

• Blurry ID photo
• Mismatched information (name on ID vs registration form)
• Invalid ID type
• Selfie doesn’t clearly match ID photo
• Incomplete address details

Solutions:

1. Retake ID photo in good lighting, ensure all text is readable
2. Use government-issued ID (avoid company IDs unless government-accredited)
3. Selfie tips: Remove glasses if ID photo has no glasses, good lighting on face, neutral expression
4. Address must include: House/unit number, street name, barangay, city, province, ZIP code
5. If persistent issues, visit DITO store for manual registration with staff assistance

Issue 4: Cannot Receive OTP Messages

Symptoms: OTP codes from banks, apps don’t arrive on 0978 number.

Causes:

• Sender hasn’t whitelisted DITO as valid network
• Network routing delays
• Number recently ported (sender still routing to old network)

Solutions:

1. Wait 5-10 minutes (some OTPs have delivery delays)
2. Request OTP resend
3. Check if other SMS messages work (indicates selective OTP issue vs general SMS problem)
4. Contact service provider (bank, app) and inform them you’re using DITO network
5. Temporary workaround: Use email-based OTP if available

When to Contact DITO Support

Call 1111 (free from DITO) or 09190-1111 (from other networks) if:

• Problems persist beyond 24 hours
• Complete service outage (no signal anywhere in normally covered area)
• Billing discrepancies on postpaid accounts
• Cannot resolve registration issues independently

Response time expectations:

• Technical support: 5-10 minute wait, issue resolution 24-72 hours
• Billing inquiries: 3-7 minute wait, resolution 3-5 business days
• General inquiries: Immediate to 5 minutes

Email support: support@dito.ph (48-hour response time for non-urgent matters)

Social media: Facebook (@DITOTelecommunity) and Twitter (@DITO_PH) respond within 2-4 hours during business hours

Future of 0978 and DITO Network

Where is DITO headed, and what does it mean for 0978 users?

2025-2026 Expansion Roadmap

DITO has publicly committed to:

Tower activations: Additional 3,000+ cell sites by end of 2025, targeting:

• Provincial cities in Mindanao (Zamboanga, General Santos, Butuan)
• Tourism areas (Boracay, Palawan island municipalities, Baguio)
• Major highways (SCTEX, TPLEX, NLEX, SLEX continuous coverage)

5G expansion: Deploy 5G in all cities with population over 200,000 by Q4 2025

Fiber backbone: Complete 15,000 km fiber optic network connecting towers (reduces latency, improves reliability)

Technology Roadmap

5G Standalone (5G SA): DITO plans to activate true standalone 5G (not reliant on 4G core) in Metro Manila by mid-2025, enabling:

• Sub-10ms latency for cloud gaming and AR applications
• Network slicing for enterprise customers
• Improved indoor coverage through advanced beamforming

eSIM support: Digital SIM card activation expected Q2 2025, allowing instant number activation without physical SIM

VoLTE improvements: Expanding HD voice calling coverage nationwide

Market Dynamics

Industry analysts project DITO will capture 18-20% market share by end of 2025 (currently ~12%), primarily from younger demographics attracted to aggressive data pricing.

This growth pressures Smart and Globe to:

• Match or beat DITO’s data pricing (already happening with improved promos)
• Accelerate 5G roll

Market Dynamics (continued)

Industry analysts project DITO will capture 18-20% market share by end of 2025 (currently ~12%), primarily from younger demographics attracted to aggressive data pricing.

This growth pressures Smart and Globe to:

• Match or beat DITO’s data pricing (already happening with improved promos)
• Accelerate 5G rollouts in secondary cities
• Improve customer service responsiveness
• Reduce roaming charges

Consumer benefit: Competition has already driven prices down 15-25% across all networks since DITO’s 2021 launch. More subscribers switching to DITO means continued pressure on Smart and Globe to innovate.

Regulatory Environment

The NTC has indicated plans to:

• Allocate additional spectrum to DITO in the 3.5 GHz band for 5G expansion
• Monitor service quality commitments with quarterly audits (DITO must maintain minimum speed standards)
• Enforce Mobile Number Portability improvements to reduce porting timeframes from 5 days to 24-48 hours by 2026

Philippine Competition Commission continues reviewing telecom pricing to prevent anti-competitive practices, benefiting consumers through maintained price pressure.

What This Means for 0978 Users

Short-term (2025):

• Expect continued service improvements in urban areas
• More 5G coverage in secondary cities
• Possible new no-expiry promo tiers
• Better customer support as DITO scales operations

Medium-term (2026-2027):

• Provincial coverage catching up to Smart/Globe
• Enhanced roaming partnerships (more countries)
• Potential introduction of home internet services (fixed wireless)
• Integration with broader Udenna/Dennis Uy business ecosystem (rewards programs with Phoenix Petroleum, 2GO, etc.)

Investment outlook: DITO’s parent company remains committed to the ₱257 billion infrastructure investment through 2026, with potential additional capital if subscriber growth continues at current pace.

Frequently Asked Questions About What Network 0978 Numbers

What network is 0978 in the Philippines?

0978 is assigned to DITO Telecommunity, the third major telecommunications provider in the Philippines. Launched commercially in March 2021, DITO operates 4G LTE and 5G networks with a focus on affordable high-speed data services. All numbers beginning with 0978 originally belong to DITO, though some may have been ported to Smart or Globe through Mobile Number Portability.

Can I use a 0978 number for postpaid services?

Yes, DITO offers postpaid plans starting at ₱599 per month for 0978 numbers. Plans include unlimited calls and texts to all networks, large data allocations (40GB to 180GB depending on tier), and smartphone installment options. Postpaid subscribers also get priority customer support and exclusive perks like streaming service subscriptions on higher-tier plans.

Does 0978 support 5G services?

Yes, 0978 SIM cards are fully compatible with DITO’s 5G network in areas where coverage is available. As of early 2025, DITO has activated 5G services in Metro Manila, Metro Cebu, Davao City, and select areas in Pampanga, Cavite, and Laguna. Your smartphone must support 5G bands n1, n3, n5, n8, n28, n40, and n78 for optimal connectivity. DITO’s 5G speeds average 250-350 Mbps in covered areas, with peak speeds exceeding 500 Mbps in optimal conditions.

Can I switch my 0978 number to another network?

Yes, through Mobile Number Portability (MNP), you can transfer your 0978 number to Smart or Globe while keeping the same digits. The process involves requesting a Unique Porting Code (UPC) from DITO by texting “PORT [your number]” to 2345, then bringing your UPC and valid ID to your new network provider. The transfer typically takes 2-5 business days. Your number will retain the 0978 prefix even after switching networks, but you’ll use the new provider’s services and infrastructure.

Where can I buy a 0978 SIM card?

DITO SIM cards are available at multiple locations:

• DITO stores in major malls (SM, Robinsons, Ayala) — ₱150-200
• Convenience stores like 7-Eleven and Ministop — ₱150
• Online platforms including Lazada, Shopee, and DITO’s official website — ₱129-190
• Authorized partner retailers nationwide

SIM cards typically include ₱50-100 preloaded credits. Online purchases may offer promotional discounts, especially during payday sales, with prices dropping to ₱99-120.

How long does DITO prepaid load last?

DITO offers true no-expiry data promos, meaning your data allocation never expires as long as your SIM remains active (used within 120 days). This is unique among Philippine telcos—Smart and Globe typically offer 7-day or 30-day validity periods. However, regular load credits (not promo data) expire after 120 days of non-use. To keep your SIM active, use it for any transaction (call, text, or data) at least once every 120 days.

Is DITO coverage good in provinces?

DITO’s provincial coverage is improving but still lags behind Smart and Globe. As of early 2025, DITO offers excellent service in Metro Manila, Cebu, and major urban centers with 85-94% availability rates. However, remote provinces, particularly in Mindanao, Palawan, and mountainous Cordillera regions, show spotty coverage with frequent signal drops. If you frequently travel to or live in rural areas, Smart or Globe remain more reliable options. Check DITO’s coverage map at dito.ph/coverage before committing, and consider a dual-SIM setup if uncertain.

Can I use my 0978 number for international roaming?

Yes, but DITO’s international roaming is limited compared to Smart and Globe. As of February 2025, DITO has roaming agreements with 35+ countries, primarily in Asia, the Middle East, and select European destinations. Popular roaming destinations include:

• Asia: Singapore, Malaysia, Thailand, Hong Kong, Taiwan, Japan, South Korea
• Middle East: UAE, Saudi Arabia, Qatar
• Others: USA (select carriers), Australia

Roaming rates vary by country, typically ₱15-50 per minute for calls and ₱5-15 per MB for data. For extensive international travel, maintaining a Smart or Globe line may be more practical.

What’s the difference between 0978 and 0991 numbers?

Both 0978 and 0991 are DITO Telecommunity prefixes—there’s no functional difference between them. The National Telecommunications Commission assigns multiple prefixes to each network as subscriber numbers grow. Other DITO prefixes include 09950-09959, 0895, 0896, and 0897. All DITO-to-DITO calls and texts (regardless of prefix) count as same-network communication, which typically costs less or is included free in promos.

How do I check my DITO data balance?

Multiple methods to check your 0978 balance:

• *Dial 123# and select “Balance Inquiry” from the USSD menu (fastest method)
• DITO mobile app: Login and view balance on homepage dashboard
• Text “BAL” to 1111 and receive SMS with current balance
• Call 1111 and follow voice prompts for automated balance inquiry

The DITO app provides the most detailed breakdown, showing remaining data (in MB/GB), call minutes, text messages, and load credits separately, plus expiry dates for each.

Can businesses get 0978 numbers for commercial use?

Yes, DITO offers enterprise and business accounts with multiple 0978 lines. Business plans start at ₱899 per line per month (for 3+ lines) and include:

• Bulk SIM orders with corporate registration
• Centralized billing and account management
• Priority technical support with dedicated account managers
• Custom data allocations for field teams
• Device procurement assistance

Contact DITO Enterprise (enterprise@dito.ph or visit a flagship store) for customized business solutions. Many SMEs use DITO for delivery drivers, field sales teams, and secondary business lines due to cost-effectiveness.

What should I do if my 0978 number gets deactivated?

Deactivation happens after 120 days of zero usage. If your SIM gets deactivated:

1. Within 30 days of deactivation: Visit any DITO store with valid ID and original SIM card for reactivation. Fee: ₱50-100
2. After 30 days: Number may be permanently recycled (reassigned to another user). Reactivation unlikely.
3. Prevention: Make at least one call, text, or data transaction every 90 days to keep SIM active

Set a phone reminder for quarterly check-ins if you use the SIM infrequently. For business-critical numbers, consider upgrading to postpaid (never deactivates due to non-use as long as bills are paid).

Does DITO throttle data speeds after heavy usage?

DITO’s throttling policies vary by plan type:

Prepaid: No advertised throttling on no-expiry data promos. However, during extreme network congestion, all users may experience temporary slowdowns regardless of usage.

Postpaid: Fair Use Policy (FUP) applies:

• ₱599-999 plans: 800GB monthly limit before throttling to 256 kbps
• ₱1499+ plans: 1TB monthly limit before throttling
• After reaching limit, speeds reduce until next billing cycle

These limits are exceptionally high—800GB means roughly 26GB daily or continuous 4K streaming for 400+ hours monthly. Fewer than 2% of users hit these thresholds according to DITO’s published data.

Can I use mobile hotspot/tethering with 0978?

Yes, DITO allows mobile hotspot and tethering on both prepaid and postpaid plans without additional charges or restrictions. Your data allocation can be shared with other devices via:

• WiFi hotspot (most common method)
• USB tethering (faster, doesn’t drain phone battery as quickly)
• Bluetooth tethering (slower but more battery-efficient)

No separate “tethering fee” exists, unlike some international carriers. Your shared data counts against your total allocation, so a 40GB plan means 40GB total whether used on your phone or tethered devices.

Gaming note: Tethering for console gaming (PlayStation, Xbox) works well on DITO’s network with typical ping of 30-45ms to Philippine game servers, suitable for most online multiplayer games.

Conclusion: Is 0978 (DITO) Right for You?

After examining every angle—from pricing and coverage to activation and future prospects—here’s the bottom line on 0978 numbers.

The 0978 Advantage in Three Points

1. Unbeatable Value for Urban Data Users If you consume 20GB+ monthly and live in Metro Manila or major cities, DITO’s no-expiry data promos deliver 35-50% more data per peso than Smart or Globe. The ₱299 for 38GB offer alone saves heavy users ₱300-500 monthly.

2. Superior Speed Performance DITO’s newer infrastructure and lower user-per-tower ratio translate to real-world speed advantages: 68 Mbps average 4G speeds (vs. 45-51 Mbps on competitors) and competitive 5G performance approaching 300 Mbps. Gamers and streamers particularly benefit from the 24ms latency advantage.

3. Market Competition Benefits Everyone Even if you don’t switch to DITO, their aggressive pricing has forced Smart and Globe to improve offerings. The mere existence of 0978 as a viable alternative keeps all networks honest on pricing and service quality.

When to Choose 0978

Pull the trigger on DITO if you:

• Spend ₱500+ monthly on mobile data with Smart/Globe
• Live or work primarily in Metro Manila, Cebu, Davao, or other major urban centers
• Use dual-SIM phones (making DITO your data-primary SIM)
• Value data quantity and speed over nationwide provincial coverage
• Want to support market competition in Philippine telecom

Stick with Smart/Globe if you:

• Travel frequently to remote provinces for work or family
• Need extensive international roaming (100+ countries)
• Require mission-critical 99.9% uptime for business operations
• Already have heavily discounted corporate plans with existing networks
• Live in areas where DITO coverage maps show gaps